CXIS offers full lifecycle policy administration (new business, renewals, endorsements, cancellations) on our clients’ existing systems. Data-driven quality control reinforces our sophisticated customer experience programs. We offer unique pricing structures to ensure we have aligned financial incentives with our clients, and our pre-built standardized operating procedures enable us to stand behind highly competitive SLAs.
But perhaps most importantly – we don’t “check the box”. Our people proactively solve problems for agents & policyholders, and we anticipate issues based on our extensive experience servicing P&C lines of business.
Additional services include:
CXIS unlocks efficient underwriting capacity by enabling our clients to offload various aspects (or all) of the Underwriting process. We facilitate more critical, and ultimately more profitable underwriting – focus more time on examining additional data sources and avoid rushing decisions based on time constraints.
The CXIS Team taps into product and class of business expertise to evaluate risk exposures. Our seasoned P&C underwriters provide either turn-key risk review or specific underwriting task service and accommodate a range of custom underwriting designs from straight-through processing to full underwriter review. We also serve as a liaison with various field inspection companies as needed on behalf of our clients.
We provide both inbound and outbound call support. Our P&C Insurance Specialists are P&C Insurance certified and 100% on-shore. Our call center capabilities include real-time speech analytics, multi-channel workflow, and advanced call analytics for trend insights. We have specialized expertise in scaling rapidly and efficiently for catastrophe scenarios.
We customize service level agreements with each client and manage compliance to them through a comprehensive metrics program down to CSR-level quality data. At their discretion, our clients are provided remote access to live & recorded calls.
Our call center technology is ISO 9001:2000 registered; SSAE-16 SOC II Type 2 compliant with full Business Continuity & Disaster Recovery Redundancy.
Additional Services Include:
CXIS provides on-shore, licensed P&C producers to assist with new business quoting, cross-sell, up-sell, and any post-bind sales related administration. Our team possesses both Personal & Commercial lines experience, and sales support services are available during regular hours and after-hours.
Because of CXIS’s unique structure and licensing, we’re further able to facilitate a “Service Center” model:
In a Service Center model, Agents and Brokers can focus on growing their books instead of administrative work. Meanwhile, carriers offer a differentiated service to their Agency and Broker partners.
CXIS provides claims operational support ranging from First Notice of Loss services, claim system record entry, coordination or assignment to outside adjusters and repair vendors, policyholder claim status updates, and related operational services.
CXIS also provides dedicated programs around policyholder satisfaction modeling: by cycle time, severity, cause of loss, state, county, CAT/Non-CAT, adjuster, and repair vendor.
Either full turn-key claim servicing or function-specific support (i.e., FNOL) is available. Our services can be delivered on our cloud-based platforms or our clients’ existing systems. We have deep expertise in scaling rapidly and efficiently for catastrophe scenarios.
CXIS offers bundled solutions designed specifically for InsurTech ventures that are focused on their platform offerings, and that do not have the operational capacity, required talent, nor experience to perform the portions of their model that do require some form of P&C operations. We afford InsurTech ventures with the needed balance of: