ThoughtWare

Stay current on all things CXIS!

JLT Re And CXIS Announce New Retention & Policy Growth Program Partnership

P&C Carriers are averaging a 4% increase in retention through its program, CXIS reports. JLT Re clients have…

How CXIS’s Retention Improvement Program is Helping Insurers

It’s easier than ever for consumers to find insurance, compare costs, and switch plans—which can both help and…

Platform? We Don’t Need Your Stinking Platform…

Here’s a fun way to place the broadening P&C talent gap in some context: 1.)  Do you work…

CXIS Sponsors Run for All Children

Full Hearts at the Run for All Children in St. Pete CX Insurance Services isn’t just about supporting…

Domino Effect: Claims Experience → Net Promoter Score → Profitability

Not surprisingly, Bain & Company continues to produce hard data linking the criticality of Claims Experience, Net Promoter…

Not all Hugs n’ High Fives

Corporate stock photos be damned; Customer Experience isn’t all hugs n’ high-fives.  For P&C insurers, there absolutely is an…

The Next Battleground for Differentiation

The Insurance Industry – particularly P&C – harbors complexity not found in most others. Fragmented distribution models, supply…

We Employ U.S. Veterans – You Should Too!

Under the category of “unsolicited advice”, here’s a tip free-of-charge: Hiring U.S. Veterans makes good business sense. Here’s…

A Best-Kept Secret, Perhaps Kept a Little TOO Well

There seem to be three “common truths” amongst those of us in the insurance industry: Everyone gets into…