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P&C Carriers are averaging a 4% increase in retention through its program, CXIS reports. JLT Re clients have…
It’s easier than ever for consumers to find insurance, compare costs, and switch plans—which can both help and…
Here’s a fun way to place the broadening P&C talent gap in some context: 1.) Do you work…
Full Hearts at the Run for All Children in St. Pete CX Insurance Services isn’t just about supporting…
Not surprisingly, Bain & Company continues to produce hard data linking the criticality of Claims Experience, Net Promoter…
Corporate stock photos be damned; Customer Experience isn’t all hugs n’ high-fives. For P&C insurers, there absolutely is an…
The Insurance Industry – particularly P&C – harbors complexity not found in most others. Fragmented distribution models, supply…
Under the category of “unsolicited advice”, here’s a tip free-of-charge: Hiring U.S. Veterans makes good business sense. Here’s…
There seem to be three “common truths” amongst those of us in the insurance industry: Everyone gets into…
