Sean Bates

Sean Bates

JLT Re And CXIS Announce New Retention & Policy Growth Program Partnership

P&C Carriers are averaging a 4% increase in retention through its program, CXIS reports. JLT Re clients have…

Domino Effect: Claims Experience → Net Promoter Score → Profitability

Not surprisingly, Bain & Company continues to produce hard data linking the criticality of Claims Experience, Net Promoter…

Not all Hugs n’ High Fives

Corporate stock photos be damned; Customer Experience isn’t all hugs n’ high-fives.  For P&C insurers, there absolutely is an…

The Next Battleground for Differentiation

The Insurance Industry – particularly P&C – harbors complexity not found in most others. Fragmented distribution models, supply…

We Employ U.S. Veterans – You Should Too!

Under the category of “unsolicited advice”, here’s a tip free-of-charge: Hiring U.S. Veterans makes good business sense. Here’s…

A Best-Kept Secret, Perhaps Kept a Little TOO Well

There seem to be three “common truths” amongst those of us in the insurance industry: Everyone gets into…